Refund policy

Last Updated: May 30, 2026

Thank you for shopping with Averzi. We want you to have a positive experience with your order. Please read our Return & Refund Policy carefully before making a purchase.

1. General Policy

We accept return and refund requests in accordance with the terms listed below. Because our product selection may change over time, return eligibility may vary depending on the item, order status, condition of the product, and reason for the request.

By placing an order with Averzi, you agree to this Return & Refund Policy.

2. Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must generally be:

  • Unused or gently handled

  • In the same condition it was received

  • In its original packaging when possible

  • Accompanied by proof of purchase or order confirmation

We reserve the right to deny returns that do not meet these conditions.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, final sale status, or product-specific restrictions.

Non-returnable items may include:

  • Items marked as final sale

  • Used, damaged, or altered items

  • Items missing parts, packaging, or accessories

  • Products damaged due to misuse or improper handling

  • Gift cards or promotional items

  • Any item that cannot be safely or reasonably resold

If an item is not eligible for return, we may still offer a replacement, store credit, or other resolution at our discretion.

4. Refund Eligibility

Refunds may be approved if:

  • The item arrives damaged or defective

  • The wrong item was received

  • The order is lost in transit and confirmed by tracking

  • A return is approved and received within the eligible return window

  • Another issue occurs that qualifies under our customer support review

Refunds are not guaranteed for issues caused by incorrect shipping information, missed deliveries, refusal of delivery, misuse of the product, or failure to follow product instructions.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A clear description of the issue

  • Photos or video showing the problem

  • Photos of the packaging, if applicable

Once reviewed, we may offer a replacement, refund, store credit, or another appropriate solution.

6. Order Cancellations

Orders may only be canceled if they have not yet been processed, packed, shipped, or submitted to fulfillment.

Because some orders begin processing shortly after purchase, cancellation requests are not guaranteed.

If your order has already been processed or shipped, it may need to be handled as a return after delivery.

7. Return Shipping

Unless the return is due to our error, customers may be responsible for return shipping costs.

Original shipping fees, priority processing fees, shipping protection, and other optional add-ons may be non-refundable once the order has been processed.

We recommend using a trackable shipping method for returns. We are not responsible for return packages that are lost, delayed, or damaged in transit.

8. Refund Processing

Once a return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method when possible. Refund processing times may vary depending on your bank, card issuer, or payment provider.

Please allow several business days for the refund to appear on your statement after it has been issued.

9. Exchanges and Replacements

Depending on availability, we may offer an exchange or replacement for eligible orders.

Replacements may be offered for damaged, defective, missing, or incorrect items after review by our support team.

If an item is unavailable, we may offer a refund, store credit, or comparable alternative.

10. Late or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us so we can review the tracking status.

Shipping times are estimates and may be affected by carrier delays, weather, holidays, customs processing, supplier delays, or other circumstances outside of our control.

If tracking shows the package was delivered, but you did not receive it, please check with household members, neighbors, building staff, mailrooms, and the shipping carrier before contacting us.

11. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned due to an incorrect address, failed delivery, or refusal of delivery, additional shipping fees may apply to resend the order.

12. Chargebacks and Payment Disputes

We encourage customers to contact us first so we can resolve any order issue directly.

Filing a chargeback or payment dispute before contacting us may delay the resolution process. We reserve the right to provide order details, tracking information, communication records, and policy information to the payment provider when responding to disputes.

13. Promotional Items and Free Gifts

Free gifts, promotional items, discounted bundles, or bonus items may be subject to different return conditions.

If an order included a free gift or promotional item, it may need to be returned along with the original item to qualify for a full refund.

If a free gift is not returned, its retail value may be deducted from the refund amount.

14. Final Decision

All return, refund, replacement, and store credit decisions are subject to review by Averzi.

We reserve the right to refuse any return or refund request that does not meet this policy or appears to involve misuse, fraud, abuse, or violation of our terms.

15. Contact Us

To request a return, refund, replacement, or order review, please contact us at:

Email: support@shopaverzi.com
Business Name: Averzi
Website: shopaverzi.com

Please include your order number and a brief description of the issue so we can assist you as quickly as possible.